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FAQs Customer Support
Below is a list of our most Frequently Asked Questions
1. Are the rates on your site per person or per room per
night?
2. What is the difference between "Available" and "On
Request" confirmation?
3. How do I know if my hotel reservation is confirmed?
4. Do I need a hotel voucher to check in?
5. What happens if I haven't received a confirmation email?
6. Do I need to confirm my booking with the hotel directly?
7. Do I require a Visa for European & other countries?
8. Passports - are there any passport restrictions?
9. Where can I find details of travel advice?
10. What happens when I make a reservation?
11. How do I cancel or amend my booking?
12. Is it cheaper to book with you than direct with the
hotel?
13. What credit / debit cards are accepted?
14. Are my credit card and personal details secure?
15. What happens if I can't check-in on the first day of my
booking ?
16. What do I do if I want more information on certain
hotels?
17. Can children under the age of 18 book and stay in
accommodation alone?
18. Do I have to pay the whole amount due when I make the
booking?
19. How do I get to the hotel?
20. What documentation will I receive after making my
booking?
21. Do I have to re-confirm my booking?
22. Do the hotels that you feature have parking facilities
and are there any charges for parking?
23. What time can I check in at the hotel ?
24. What is the latest time that I can check out?
25. Why do some hotels require a credit card imprint on
check-in?
26. Will there be any additional charges for facilities at the
hotel?
27. Can I make specific requests to the hotel - i.e. disabled
facilities, non-smoking rooms ?
28. Is there a special number that I can phone if there's a
problem?
29. What is the difference between buffet and continental
breakfast ?
30. If a hotel is graded as ' superior ' does this mean I will
get a superior room ?
31. Can you give an explanation of available room types ?
32. Are all rooms en-suite ?
33. What does 'en-suite' mean?
34. Can I make a name change if I cannot travel ?
35. Do you offer any hotel special offers or discount deals
online?
36. Do you have any travel related bonding?
37. Why are there occasional price differences throughout
the year?
38. Can a friend join me during my stay?
39. Can I book children or groups online?
40. Do children receive discounted rates?
41. What happens if I need a refund?
42. Can I use a credit card with an international billing
address?
43. Is there a hotel shuttle service to/from the airport?
44. Are rollaway beds/cribs available?
45. Is breakfast included?
