Ann Chapman
Posted on 30 Aug 2011
Excellent service and help from your team member James. Communication excellent. Excellent flight price. Very satisfied. Quick efficient on line service. Will use you again and tell others to do so.
vinita castelino
Posted on 29 Aug 2011
I am writing to bring your attention to the excellent Customer service I received in From Rose today .Rose welcomed me and was very patient and lovely and helped me with booking tickets. Her attention remained personal and we talked about my visit to India and she was able to work around my dates and timings keeping in my mind I had 8 year old boy. I shall not hesitate to recommend your establishment to my friends for quality of customer service given by Rose Thank you again. Would Also get to your attention , that you need people like Rose and you should Award her for her exceptional Customer service
Amanda Brotherton
Posted on 29 Aug 2011
hello i was booked on by a guy called jay he was very quick an rang back when he said he would an sorted my trip to argentina out ,so iam more than happy with the service he gave so helpfull .
M Shah
Posted on 27 Aug 2011
This is to confirm that I have received a satisfactory service from your sales person, Mr Joseph, who had been patient, very helpfull and did his very best in seeking suitable air tickets. I look forward to contacting him again for further purchase in the near future. Thank you very much, Mr Joseph.
Mr and Mrs Richard Smith
Posted on 25 Aug 2011
I was very impressed with your handling my Flight tickets to fly to Tanzania from Newcastle upon Tyne on the 10th of August 2011. every thing went well. the only thing was the two long stop overs each way at Dubai other wise I can safely say Emerits is the best air line I have travelled with for a long time and I got the price of the travel tickets at half the price of what other companies were offering. Yes We will consider you first when making any future bookings which could be soon.
Margaret Broadbent
Posted on 24 Aug 2011
Have just put a review on the REVIEW CENTRE praising Gary for his help on a query. I was a little apprehensive before I spoke to Gary due to some of the adverse comments on the Review Centre website. I need not have worried, Gary was brilliant. I commend you on employing brilliant staff at Benz Travel and would have not hesitation in recommending you to friends and family you give fabulous customer service.
Louis Robertson
Posted on 24 Aug 2011
Since i used hoodaki service i never stop using it for all the my flight and also i really happy with the service n effort your staffs put the delivered one of the best service i ever had from the website or voicecall is exactly the same an very good service but i wish JAMES or MAC or MICHEAL or SERENA all the best an to all the other staff as well that maybe i never met on the phone i wish all a very best in their career and also to continue to delivered the best customer service i ever had THANKS U SO MUCH TO ALL OF YOU have a great time together bye bye n thanks u , BEST CUSTOMER SERVICE EVER
Femi Adesanmi
Posted on 23 Aug 2011
Hi, I am really happy with the service I have received during the whole process of booking my flight tickets for me and my family. Beginning from the chat seesions all through to phone conversations. The prompt manner at which Derick, the travel agent, was able to find me affordable plane tickets as well as handle my queries efficiently is worthy of praise. His curteous manner would definitely have me recommend him to friends and colleagues of mine who are looking to make travel arrangements. Derick was really wonderful and knows his job really well. Even when there was a query regarding the age of my infant daughter, he took ownership of the situation and sorted it out so effectively. I am really happy with the service I have received thus far. Keep it up.
Yadvinder Singh
Posted on 19 Aug 2011
Dear Hoodaki, I would like to thank you for the excellent service provided by your “Abhi” (I don’t have a surname for this gentleman) I travelled with Lufthansa, which you organised for me. I have now used your services a few times and have been pleased on each occasion.
Maria Leo-lo-Shiva
Posted on 19 Aug 2011
Hello Ben I can not see a form to fill in but I would like to confirm that you have provided excellent customer service and managed to book a flight promptly as per request. This was not my experience with a different representative last year, who caused us a lot of stress and confusion with his mistakes and delays! So, I will make sure I deal with you in the future. Keep up the good work and customers will recommend your company. I wish you all the best and hopefully your managers will take care of you and reward your efforts.
Andrew Picton
Posted on 18 Aug 2011
I am happy to report that Hoodaki.com have been very helpful in the process of planning a trip for my colleague and me to Cambodia and my own sub-trip to Indonesia and Thailand. Denzel Rana has been thorough and patient with me and, I believe, has provided us with the best and most cost effective solution for our travels.
jean & stuart
Posted on 17 Aug 2011
Jay, we\`re both happy with the service from you at Hoodaki,who got us a good price and rang back quickly: even though we read some poor reviews, by some people; but that happens with most internet facilities.Apart from the 24 hour clock, everything went smoothly; you were a gentleman & most efficient.
Panayota Bird
Posted on 17 Aug 2011
A great BIG thank you for EXCELLENT service. Preeti extended her hours last Friday evening to help me. She called back and followed up on Saturday again. She was so patient while my baby cried and also when I changed my mind so many times. Each time she kept a positive and polite attitude and re-researched and reverted with such professionalism. She took so much time to find the best option for us and followed up electronically as per stated dates. She is truly a pleasure as I dealt with another agent who did not give me the same amount of attention and also not the best options. She really has her customer at heart and ensured that my needs were fulfilled without pressurising me. She closed the deal effortlessly and ensured I wasn’t loaded with complicated procedures. THANK YOU – we have already recommended your agency thanks to Preeti’s positive example!
Maura
Posted on 14 Aug 2011
HI Evon, Thank you for your email, it is very much appreciated. Having used Hoodaki I would definitely use you again. Your customer care is excellent, especially from you and Sarah. Please give her our regards. I am going to Mumbai in september, so will send you my dates to see what you can do.
Dr Vandana Mukesh Sharma
Posted on 13 Aug 2011
I booked a flight to India yesterday with you. I am extremely satisfied with the services provided by your sales representative Mr. Mavrick. Mr Mavrick is a pleasure to talk and has got good interpersonal skills. He is patient with his customers and provides prompt services to customer\`s satisfaction. I would recommend Hoodaki and Mr Mavrick to my friends and would book future flights with the company. I understand that your company is full of such dedicated sales representatives who could be an asset to any organisation. I, personally, wish him best of success in his life. Thanks to your team
Dr A Dawood
Posted on 11 Aug 2011
It is with pleasure to give feed back about the service I received from your representative when I booked a flight to cairo few days ago. In fact because of the excellent performance I regretted that I did not purchase all my family tickets through your agency. I decided to contact you first in the future should I decided to go for abroad or any of my family Wish you the best and many thanks.
Virendra
Posted on 11 Aug 2011
Thanks for all your assistance and support, really appreciate your cooperation and would recommend people to you for any future bookings. Thanks for being so prompt in responding and dealing with the bookings.
lakhbier kaur
Posted on 10 Aug 2011
thank you the customer service was excellent u was very good at finding me a good fare for my choosen holiday i was very happy with the service thank you....
Odette
Posted on 09 Aug 2011
This service is the best I have had,since buying on the internet was invented; which is about ten years now.It is unheard of , for any co. to \`hold, air flights any more, let alone be able to speak to an agent personally, on a Sunday. For this reason, I will always use Hoodaki, from now on and I will be recommending you to every one I know.
Lawrencia
Posted on 08 Aug 2011
The agent that delt with my enquiry is call Lawrence. He was very efficient and up to date with my services. he did everything he said he will do and i was very pleased I had a bad service with a travel agent Sea Breeze. I was afraid that i might loose my money again or have hidden charges against me. I will give him a 5 star rating for his quick reaponse, politeness and professionalism. Thanks
Alok Mathur
Posted on 08 Aug 2011
Thank you for your help in booking flight tickets for us. The overall experience was smooth, with Rodney being quite helpful and prompt in response to queries. Except for the e-tickets taking longer to arrive than was promised the process was as would be reasonably expected. The prices, too, were lower than we had found elsewhere. I will be recommending Hoodaki to my friends.
James Joyce
Posted on 08 Aug 2011
Hi James, Your service was excellent, and accomodated all my additional requests. Thank you! One comment though; your emails always seem to be converted to plain text, making them very hard to read. I don\`t know if this is your methodof sending, or our company email handler, but either way its hard work!
david ward
Posted on 07 Aug 2011
Thank you for the email.You sorted out our flight to Australia OK and emailed our electronic tickets to us.We would have no problem in recomending your services to our friends.Could you please send to me a reciept of the cost of the flights and all terms and conditions.Thankyou for friendly service.
R. Parrott
Posted on 07 Aug 2011
Here is some feedback concerning my recent experience with buying an airfare at Hoodaki. I was very pleased because Rodney at Hoodaki was able to find me the cheapest airfare that fitted my dates. I had tried other travel agents and all the best offers were above £1000, but not so with Hoodaki. Rodney was also very patient with me and gave me answers to all my concerns and questions. My only criticism is that I had to wait a long time at the beginning of the online chat for him to find the flight prices - I probably waited about 15 minutes. But overall, very pleased with my purchase. I have already recommended Hoodaki to friends and I will be using them again in the future (as I have once previous to this occasion!) With many thanks for this service, the cheapest flight price and for Rodney\`s patience
Julia
Posted on 07 Aug 2011
I\`d like to commend Ben for being exceptionally helpful, courteous and patient in organising two complicated bookings. I have been very satisfied with Hoodaki\`s services in the past but this was the best one one ever.
Meenu
Posted on 05 Aug 2011
The customer service provided by Mr. Derick was excellent. He has his own way of dealing with customer in a friendly manner with respect and politeness. I would prefer buying ticket from your agency in future.
Gaal Gaal
Posted on 04 Aug 2011
I would like to state that it was a wonderful experience from the first minute I contacted Hoodaki.com (via the chat room) till the last minute when I received the e-ticket. I like to point out that Mr Abhi has been very professional and he provided high level of customer service. I would like to thank him personally for understanding my situation (having a sister who is in critical condition in Melbourne) and the fact that I needed first available flight ( also cheapest). So far all I can say is Kudos to the customer service team of Hoodaki.com and thank you for helping me out. I also recommended to my other sister in London who wants to get ticket to Melbourne as well, if possible the same flight with me. Hopefully we will contact Mr Abhi Thursday morning to make the other booking.
Delyth Lloyd-Evans
Posted on 04 Aug 2011
I found your agent, Michael, was extremely helpful. Other places I had rung just gave me the price for the trip and dates, even though I said the dates were flexible. He took the time to find other dates at a better price and gave me advice and information about the airline. It is the first time I have booked online and he was very patient with me. I will happily contact him again for my next trip.
Mohammad Ali Falahi
Posted on 04 Aug 2011
I was highly impressed with your service. This was the best deal I have found after a lot of surfing. Great customer service. I will definitely recommend your service to my friends and family. Thanks a lot for all your help. Hope to use your service again soon.
Samuel
Posted on 03 Aug 2011
Greetings! I would very much appriciate MR Rodney for his duty of care.I called on 29th to book a ticket and iam desparate to get a ticket. Mr Rodney is Excellent and his skills and communication beyond my expectation very helpfull.Thankyou somuch.
Mary Pillay
Posted on 02 Aug 2011
I would like to commend the processing of my travel arrangements. Anika was responsive and efficient. I look forward to dealing with hoodaki and Anika again.Thank you for the positive start to my trip.
SUNELLE DU TOIT
Posted on 02 Aug 2011
I would like to thank Ben for the efficient way in assisting me from South Africa to book a flight for my son who is a Royal Marine Commando ,coming to visit us in SA. Ben you were not only helpful you were tolerant with my hearing in abilities and I am grateful for your excellent work done. Keep up the good work
L Dundee
Posted on 02 Aug 2011
I recently dealt with Laurence who assisted me in booking a flight for my Father to Singapore. I would like to say that he was very helpful and polite and as a result would use hoodaki again.
Michelle Bateman
Posted on 02 Aug 2011
I would like to thank Ben at Hoodaki for all his help with my flights to Australia at Christmas. He was very helpful and kept me informed all the way. I have saved quite a lot of money on 2 tickets to Australia and I am so happy with the service provided. I will certainly recommend Hoodaki to all my family and friends.
A Adejinmi-Emefiele
Posted on 02 Aug 2011
I have experienced excellent customer services from your organisation. I received service with a personal humane touch from start to finish especially while I was distressed. I have found a travel agency that I can feel safe with and I will tell others about your organisation and will continue to do business with you.
Elaine Cueto
Posted on 01 Aug 2011
I had a great time booking with hoodaki. Very accomodating and cheapest price. Roger, the agent who assisted me was very helpful. He was so patient and find the best deal for me. He took that extra mile to make it all different from the rest of the agents I have spoken with. Very straight forward. I would definitely use hoodaki from now on! Keep up the good work!
Michael A. Miles
Posted on 29 Jul 2011
I write to thank you for the excellent service you have provided me with regarding my flight booking. Your consultant, Rodney, was very helpful and most courteous at all times. I will definitely use your company again for any future bookings.
Mike Shaw
Posted on 27 Jul 2011
The booking I made with Hoodaki was done very well. It was a requirment to make a booking and leave asap from UK to Australia and Abhi did an excellent job in finding a flight and then securing the booking. I will use Hoodaki again
Gurdip Bhambra
Posted on 26 Jul 2011
customer service was very quick, efficient, friendly and helpful. i would recommend and use this means of purchasing flight tickets in the future.
Sharon Kelly
Posted on 25 Jul 2011
I would just like to thank Raymond for all his help. I booked flights from Australia for my dad. Raymond was great he managed to get me flights at short notice for a great price. I would use Hoodaki again for sure and will tell my friends and family in the uk. Thanks again Raymond.
Elizabeth Ward
Posted on 25 Jul 2011
Anika has been extremely helpful with the whole process of the purchase of the tickets to Jamaica in December 2011. It has taken much of the stress away! Thank you Anika and Hoodaki (Benz) Travel
OdetteDavid Pigden
Posted on 24 Jul 2011
Why change anything I am very pleased with service and fast aswell, staff friendly and I was even rang back so I\`m a happy customer. Thank you.
John Moore
Posted on 23 Jul 2011
Hi Roger, Just a note to say how pleased I was with the service you gave me regarding my recent purchase of 2 Australian flights.I hope to do business again with you.
geoff jones
Posted on 23 Jul 2011
very well handled indeed . we will be recommending your company to friends.Kate, the person who took the booking was very polite and helpful .
MRS ATEFA KANDAWALA
Posted on 22 Jul 2011
My name is atefa kandawala and i would like to let you know how i was dealt with when buying my tickets online. I spoke to your agent Sid who was very polite and helpful. I needed to book tickets for 11 people to goto India in december on same day and return on the same day. Sid fullfilled all the needs we needed and he gave us the best price and got us all a seat on the same day. I would like to thank your agent sid for all his help as we also have a disabled child travelling with us. Also we recieved our tickets straight away soon as we payed. I would recommend this website for booking holidays as I havent had a problem so far. Thankyou
Sue fisher
Posted on 22 Jul 2011
Just to say how happy I was with the service that I received off yourself. I found you to be very friendly, helpful and patient ! You are a credit to the company and I won\`t hesitate to use hoodaki again. And will certainly be letting my family and friends know where to look when they need flights in the future. Thanks again Ben
Pat Gordon
Posted on 21 Jul 2011
Found Mark very helpful - he went the extra mile to ensure a good deal for us at the times we wanted- and tried very hard to find accommodation, sadly accommodation required was not available, this was not his fault. E tickets accurate and quick. Very pleased with the service and would use it again.
keith bell
Posted on 21 Jul 2011
I would just like to say that this transaction went very smoothly with no problems sid who i spoke to was very polite and helpful as i was buying the flight tickets for a third party i have had problems with other companys when i have tried to the this the price was ok but i do think that the price for a 3 year old child is expensive but i think that is down to all the airlines not the companys i would use hoodaki again as i have use their sister company,s before [wisemiser, benz\`s travel]
Ashley Robson
Posted on 20 Jul 2011
Service from James was excellent. For a variety of reasons there were difficulties with buying the tickets ( all issues down to us not James !) He was always very helpful. Thanks very much. We will certainly use Hoodaki again and I will ask for James every time.
Allan and Leanne
Posted on 19 Jul 2011
I was extremly impressed with the service i received from James. He was so friendly and EXREMELY patient, as I kept chopping and changing my search criteria, to get the best deal to suit my circumstances. I was surprised how reasonable the flight prices were! Thank you Hoodaki and James.